We do not refund original or return shipping costs, shipping costs will only be refunded when the return is a result of our error. We are not responsible for delayed, lost, or stolen packages, some orders may experience customs delays and we have no control over these delays.
International Customers – Please allow extra time for your orders to pass through customs. iabyia is not responsible for any import duties or taxes which may apply, or for any consequent delays that these may create. If your package has arrived in the destination country and you have not received it, we suggest you contact your local postal service or customs office for further information.